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FREQUENTLY ASKED QUESTIONS

Basic Questions

Do you make grad caps?

Yes!

How long have you made grad caps?

I've been making grad caps since 2017, but that was mixed with other art projects. A year or so after I chose to only make grad caps.

Do you make anything else?

Yes! Although my main things is grad cap designs and I do offer add ons for the designs (ex. bows, butterflies, rhinestones, etc.), I do offer more:

  • Stickers
  • ProCreate tutorials
  • ProCreate brushes
  • Stationary
  • Digital Downloads
  • Apparel

Can you do something for me that's not grad cap related?

No, respectfully 🥹

My schedule is already full with grad cap orders, any other project will add more stress to my plate. But if you tell me what you're looking for, I can send you a recommendation!

Can I text or call you?

I do not give out my number for sketches or consultations, feel free to email em though!

Ordering

How do I order?

Custom Design: This is for a design that is completely customized. You will need to fill out my grad cap application. Please note, just because you apply it does not mean you actually ordered / get accepted. (Please see "Custom Design and Application.")

Online Orders: This is for my blank toppers, Premade Toppers, and Custom Quote Toppers. Find the design you want, customize it if it's customizable, add to cart and continue to the checkout process.

Digital Downloads: Find the download you want, add to cart, and continue the checkout process. Since it's a download, it will be available shortly after.

Apparel: Select the item you want, choose the size and color, add to cart and continue the checkout process.

How much in advance do I need to order?

If you are looking for a completely custom design, meaning it is exactly what you want, you will need to apply in the previous August. (For example, if you graduate in Fall 2024, Winter 2024, Spring 2025, or Summer 2025, you want to apply August 2024.)

All other items, I recommend 2 weeks before you need it.

Can I customize my design?

Yes! ...And No. Read the following:

Custom Orders: The custom order requires you to fill out the grad cap application, so this is 100% customizable.

Online: My Custom Quote Toppers are semi-customizable, so you can pick your own quote and choose your font. Some have a variety of style and color options. HOWEVER, my Premade Toppers and Blank Toppers are not customizable.

Other items: This includes any stationary, digital downloads, and apparel. These are not customizable.

How can I add something to my order?

Custom Order: If you fill out the application and you want to add, for example, a bow or butterflies, just mention that in the description portion of the application. If you want, for example, a sticker, stationary item, or apparel, please let me know so I can give you the correct information on how to add that to your order!

Online Items: Add item to your cart BUT DO NOT CHECKOUT YET, go to the according page to the other item(s) you want and add that to cart.

After Already Purchasing: Please let me know so I can give you the correct information on your situation as some transactions cannot be changed mannualy.

I messed up my info when ordering, how do I fix?

Please email me at uncappeecreations@gmail.com so I can help!

How do I change my address?

Custom Design: Respond to our already in conversation email thread and let me know your updated address

Online Items: Please email me at uncappeecreations@gmail.com so I can help!

Can I change my order?

Yes! ...and No. Please read the following:

Custom Designs: Yes! You can change your mind on your design plenty of times! (With some exceptions, more details in the Grad Cap Packet.)

Online Designs: Yes! You can change your design while it's still in processing. Just let me know what you want so I can adjust the price.

Digital Downloads: No. Once you purchase, you already get access to the download, thus not being able to 'take it back the access' to exchange access for another

Stationary and Apparel: Yes, but you have 24 hours to make any changes. I do not stock inventory on these two as they are made, packaged, and shipped by my partner manufacturing center. I will not be able to make changes after it hits the production stages (after 24 hours).

How do I cancel my order?

If you ordered a custom design where you filled out the grad cap, just respond to our email thread and we can stop the process. Any online orders can be cancelled before it hits the shipment stage of production, just reach out and let me know your order number!

You cannot cancel after you have received your tracking number as that means it has already been sent out.

How long until I get my order?

I have a standard 10-14 business day turnaround time for all my orders. It takes 5-7 business days in processing, and I estimate another 5-7 business days in shipping. Please plan accordingly.

Custom Design and Application

Can I get a custom design?

Yes!

How do I order a custom design?

To get a design exactly how you imagine it, you will need to fill out the graduation cap application. Please note, not every application is approved/accepted.

How do I get a spot on your schedule?

To secure your spot, you will need to do 3 things:

  1. Fill out the grad cap application
  2. If accepted, send over your $25 non-refundable deposit
  3. Email me back letting me know you have sent your deposit
When do applications open?

Every August. I cannot say exactly what day as it varies each year. I am human and have family and friends, so I also plan around my life when that time comes. Of course, I will always make an announcement on my website as well as on social media. Stay tuned!

How do I fill out the application?

Answer each question 🙂

What is the deposit?

A deposit for your custom grad cap covers your spot and the sketch. This is a non-refundable $25 via the payment methods (See "Price and Payments"). This deposit is subtracted from your final total as it is part of your overall price for your custom design.

How much is the deposit?

I have a $25 non-refundable deposit.

This is non-refundable as you will be securing a spot with me at time of filling out the grad cap application, thus taking a spot away from someone else at that time.

You CAN send more than $25 to make your final payment smaller. You can also make payments throughout to make the final payment smaller.

If for some reason you send more, but cancel later on, only $25 will be kept as you took a spot away from other grad at the time of filling out the application. The rest will be refunded via your selected payment method (See "Pricing and Payments").

What if I don't know what I want?

Fill out the application once you know what you want 🙂

Can I save a spot without knowing what I want?

Blank or vague applications will not be accepted.

Please give me as much detail as possible so I can give an accurate estimate as well as fit you accordingly to my schedule.

How much is a design?

Each design is different based off design and complexity. My average is $75-175

Can I send you a picture to see how much it is?

Of course! You can DM on Instagram or email me at uncappedcreations@gmail.com

Can you send me a sketch of my idea?

I only send sketches to graduates who have filled out the application, paid the deposit, and emailed me back letting me know they sent the deposit = Securing their spot. They will get sketches 1 week before their scheduled week to make any edits.

Can you squeeze me in? I'll pay extra!

Yes, ....and No. Please read the following:

I have a Booked Fee that ensures you get the design you want, in the style you want, for the date you need it by. This fee is added to your already design price. This is NOT the total of your design. The Booked Fee price begins at $150 and will increase as time goes on and gets closer to the main grad season (April-June).

Booked Fee + Total Design Price + Shipping (if you choose to ship) = Your Final Total

Do you need my actual grad cap?

If you want it painted on your grad cap, yes. But if you can't send me yours, you have options:

  • You can send me yours (I will send you a free shipping label)
  • You buy from Amazon and send it to me (I will give you my Mailbox so Amazon can send it to me)
  • An added $15 to your order and use one of the ones that I have
  • A cardstock topper
Can you move my date up? Or back?

Yes! A fee will be added if the week you want to move to is full. If the week is not full, no fee will be added.

What if I don't like my design?

All of my custom designs receive previews. I will not start anything until the preview is approved. Once approved, I then make it how you saw in the preview.

Topper Details

What is a topper?

A topper is a cardstock square that I cut out for you. It is the size of a standard graduation cap that covers the entire mortar board. Double sided adhesive is in the back for you to peel and place onto your graduation caps

Do you need my grad cap for a topper?

No I don't.

What is the size of your topper?

My toppers are 9.5 x 9.5 inches with an approximate 1 inch hold in the center.

How do I attach my topper?

A double sided adhesive is in the back for you to peel and place onto your graduation cap.

What is the different between a solid color topper and a glitter topper?

A solid color topper is a topper that is blank, plain, and just a solid color. A glitter topper is a topper that is blank but is colored glitter so it will sparkle and shine.

What is a Blank Topper?

A blank topper includes a solid color cardstock topper and a glitter cardstock topper. Both are blank and non-customizable. You will receive this cut to the size of yor grad cap, with the hole cut out, and adhesive in the back.

What is a Premade Topper?

This topper design is only available on my website and Etsy. The design and quote are already set. This is not customizable.

What is a Custom Quote Topper?

This topper design is only available on my website. You get to pick your own quote, choose your font, and some have various customization options.

What is the different between a Premade and Custom Quote Topper?

A Premade already has the design and quote set. On the other hand, a Custom Quote Topper has various customization options: you get to pick your own quote, choose your font, and it has various design customization options.

What is the difference between a Custom Quote Topper and a Custom Design?

A Custom Quote Topper, although as customization options, it is very limited. I consider this semi-customizable while a Custom Design is completely customized.

Price and Payment

How much is a design?

My website designs are under $50 with the exception of a few listed. My average for a Custom Design is $75-$175, with many being more and less.

How do I pay?

If you are ordering through my website, you continue through the checkout process. All acceptable forms of payment are available at the bottom of the website.

What are the payment methods you offer for a Custom Design?

For Custom Designs only, I offer:

  • VenMo
  • CashApp
  • PayPal
  • Zelle
  • ApplePay
  • Card
Can I pay cash?

Out of respect for my safety and past experiences, I do not meet with my customers.

Can I pay ahead of time?

This is mostly asked for my Custom Designs. You can make a higher deposit to make your total lower, but your total won't be given until you have approved your preview.

Can you make my design and I pay later?

I will not start your design until you have paid in full. If I do not receive full payment, you will not get your design.

How does card payment work for a Custom Design?

I would make a specific listing for you with the amount for the deposit and your final payment that you would "add to cart" on my website to "pay."

Shipping

Do you ship to ___?

I ship both nationally (United States) and internationally.

What carriers do you use?

United States Postal Service (USPS) as well as FedEx and UPS.

How much is shipping?

Standard is $7-10, but upgraded shipping varies based on how fast you want it and the distance.

Can I upgrade shipping?

Yes!

How is my design packaged and protected?

My flat toppers of any design type is shipping in a cardboard flatmailer, with cardboard inside to protect it from being bent. The topper is wrapped in a plastic sleeve to protect it from rain.

What happens if my design gets lost or damged?

This varies, each situation is different based of the design type, shipping, etc. Please reach out so we can figure it out together!

Exchanges, Returns, and Refunds

Can I exchange my item?

Yes... and No. Please read the product's description for specific details of the item can be returned or not. You are also more than welcome to reach out for more details!

If you ordered a Custom Design, meaning you filled out the application, you cannot exchange your design. You can do a partial refund though!

How do I exchange my item?

I will send you a free return shipping label, and I will send you a free return shipping label for you to send back your item if it qualifies for an exchange. It will be examined for resale before an exchange is granted.

Please check individual listing to see if product qualifies for an exchange.

Can I return my item?

Yes... and No. Please read the product's description for specific details of the item can be returned or not. You are also more than welcome to reach out for more details!

If you ordered a Custom Design, meaning you filled out the application, you can return your item for a refund but it will only be part of your overall price.

How do I return my item?

I will send you a free return shipping label for you to send back your item if it qualifies for a return. Assuming you want a refund or exchange, it will be examined for resale before intended decision is granted.

Please check the individual listing to see if product qualifies for a refund.

How do I get a refund for my item?

Once your item is inspected for resale, a refund will be granted. It will be sent back through the way you purchased.

Please check the individual listing to see if the product qualifies for a refund.

How long until I get my refund?

Refund should hit your method of payment and/or bank account within 7 business days.

Have a specific question? Information not listed here?